TOURISM CLUSTER OBTAINS BRONZE LEVEL OF "CLUSTER MANAGEMENT EXCELLENCE"
The Tourism Cluster of Nuevo Leon A.C. received the "Cluster Management Excellence Label BRONZE - Striving for Cluster Excellence", a distinction that recognizes the work of the Cluster in achieving excellence in its management, which is reflected through its benchmark evaluation exercise by the European Secretariat for Cluster Analysis (ESCA). It is the first Tourism Cluster in America to achieve this distinction.
The European Cluster Excellence Initiative (ECEI) developed quality indicators that resulted in an internationally recognized badge of excellence for cluster management. By achieving this certification, the Tourism Cluster guarantees internal management aligned to world-class parameters and guidelines.
The process consists of an evaluation where 36 indicators are covered with respect to its structure, administration, governance, financing, services provided, contacts, internal communication, achievements and recognition of the Cluster, with evidence previously collected and selected by the Cluster team. The results are presented in a report and include recommendations and future improvements to continue advancing the levels of this certification.
The Tourism Cluster of Nuevo Leon always seeks to professionalize itself in the best management practices and provide value to its members. Loyal to its objective, it continues to be the platform that drives the competitiveness of the Tourism Industry of Monterrey and Nuevo Leon.
Engineer Federico Clariond, President of the Tourism Cluster of Nuevo Leon, expressed his satisfaction for having achieved this certification in these first four years of operation of the Cluster: "It is a sample of the excellent work of our team of collaborators and the leadership of our members"